Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and Reviews
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
500 Missing compilation support.
Missing compilation support. (500)
The requested URL /content/brand_ford/en_us/brand/bronco-wild-fund/jcr:content/headerR23.html resulted in an error in /apps/brand_ford/brand/components/content/navigation/fordMainNavigationR23/fordMainNavigationR23.html.
Exception:
javax.script.ScriptException: Missing compilation support.
at org.apache.sling.scripting.sightly.impl.engine.SightlyScriptEngine.compile(SightlyScriptEngine.java:60)
at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:379)
at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:184)
at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:491)
at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:579)
at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:45)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:88)
at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:138)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.day.cq.wcm.core.impl.WCMComponentFilter.filterRootInclude(WCMComponentFilter.java:375)
at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:190)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.day.cq.wcm.core.impl.page.PageLockFilter.doFilter(PageLockFilter.java:91)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:94)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:283)
at org.apache.sling.engine.impl.filter.RequestSlingFilterChain.render(RequestSlingFilterChain.java:49)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:82)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:84)
at com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet.doFilter(SaferSlingPostServlet.java:114)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:84)
at com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler.doFilter(AdhocAssetShareAuthHandler.java:440)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:84)
at com.day.cq.dam.core.impl.servlet.ActivityRecordHandler.doFilter(ActivityRecordHandler.java:141)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.adobe.granite.rest.impl.servlet.ApiResourceFilter.doFilter(ApiResourceFilter.java:70)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.adobe.granite.requests.logging.impl.RequestLoggerImpl.doFilter(RequestLoggerImpl.java:134)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter.doFilter(AssetContentDispositionFilter.java:96)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl.doFilter(AuthoringUIModeServiceImpl.java:332)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter.doFilter(RedirectFilter.java:248)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.forddirect.aem.common.web.NgpTraceFilter.doFilter(NgpTraceFilter.java:46)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.forddirect.aem.brand.filter.DeepLinkFilter.doFilter(DeepLinkFilter.java:108)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.adobe.cq.wcm.core.extensions.amp.internal.AmpModeForwardFilter.doFilter(AmpModeForwardFilter.java:84)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.ford.aem.common.core.filters.DeepLinkFilter.doFilter(DeepLinkFilter.java:88)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:84)
at org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter.doFilter(RequestProgressTrackerLogFilter.java:110)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.ford.aem.common.core.filters.ContextFilter.doFilter(ContextFilter.java:91)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.adobe.cq.social.commons.cors.CORSAuthenticationFilter.doFilter(CORSAuthenticationFilter.java:91)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.day.cq.wcm.foundation.forms.FormsHandlingServletHelper.handleFilter(FormsHandlingServletHelper.java:226)
at com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet.doFilter(FormsHandlingServlet.java:138)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.adobe.granite.optout.impl.OptOutFilter.doFilter(OptOutFilter.java:76)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.day.cq.wcm.foundation.forms.FormsHandlingServletHelper.handleFilter(FormsHandlingServletHelper.java:226)
at com.adobe.cq.wcm.core.components.internal.servlets.CoreFormHandlingServlet.doFilter(CoreFormHandlingServlet.java:123)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.day.cq.wcm.core.impl.WCMRequestFilter.doFilter(WCMRequestFilter.java:90)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.rewriter.impl.RewriterFilter.doFilter(RewriterFilter.java:87)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.adobe.granite.httpcache.impl.InnerCacheFilter.doFilter(InnerCacheFilter.java:81)
at com.adobe.granite.httpcache.impl.InnerCacheFilter.doFilter(InnerCacheFilter.java:60)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.i18n.impl.I18NFilter.doFilter(I18NFilter.java:131)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at com.adobe.granite.csrf.impl.CSRFFilter.doFilter(CSRFFilter.java:217)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.security.impl.ContentDispositionFilter.doFilter(ContentDispositionFilter.java:152)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:84)
at com.adobe.granite.resourceresolverhelper.impl.ResourceResolverHelperImpl.doFilter(ResourceResolverHelperImpl.java:83)
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:78)
at org.apache.sling.engine.impl.SlingRequestProcessorImpl.doProcessRequest(SlingRequestProcessorImpl.java:151)
at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processRequest(SlingRequestProcessorImpl.java:248)
at com.forddirect.aem.brand.service.impl.ComponentCacheServiceImpl.retrieveContent(ComponentCacheServiceImpl.java:207)
at com.forddirect.aem.brand.service.impl.ComponentCacheServiceImpl.updateCacheCheck(ComponentCacheServiceImpl.java:349)
at com.forddirect.aem.brand.service.impl.ComponentCacheServiceImpl$2.run(ComponentCacheServiceImpl.java:184)
at java.base/java.lang.Thread.run(Thread.java:834)
Request Progress:
0 TIMER_START{Request Processing}
0 COMMENT timer_end format is {<elapsed microseconds>,<timer name>} <optional message>
3 LOG Method=GET, PathInfo=null
7 TIMER_START{ResourceResolution}
794 TIMER_END{786,ResourceResolution} URI=/content/brand_ford/en_us/brand/bronco-wild-fund/jcr:content/headerR23.html resolves to Resource=JcrNodeResource, type=brand_ford/brand/components/content/navigation/fordMainNavigationR23, superType=null, path=/content/brand_ford/en_us/brand/bronco-wild-fund/jcr:content/headerR23
798 LOG Resource Path Info: SlingRequestPathInfo: path='/content/brand_ford/en_us/brand/bronco-wild-fund/jcr:content/headerR23', selectorString='null', extension='html', suffix='null'
798 TIMER_START{ServletResolution}
802 TIMER_START{resolveServlet(/content/brand_ford/en_us/brand/bronco-wild-fund/jcr:content/headerR23)}
1488 TIMER_END{684,resolveServlet(/content/brand_ford/en_us/brand/bronco-wild-fund/jcr:content/headerR23)} Using servlet /apps/brand_ford/brand/components/content/navigation/fordMainNavigationR23/fordMainNavigationR23.html
1490 TIMER_END{691,ServletResolution} URI=/content/brand_ford/en_us/brand/bronco-wild-fund/jcr:content/headerR23.html handled by Servlet=/apps/brand_ford/brand/components/content/navigation/fordMainNavigationR23/fordMainNavigationR23.html
1492 LOG Applying Requestfilters
1495 LOG Calling filter: com.adobe.granite.resourceresolverhelper.impl.ResourceResolverHelperImpl
1676 LOG Calling filter: org.apache.sling.security.impl.ContentDispositionFilter
1714 LOG Calling filter: com.adobe.granite.csrf.impl.CSRFFilter
1727 LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter
1736 LOG Calling filter: com.adobe.granite.httpcache.impl.InnerCacheFilter
1741 LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter
1750 LOG Calling filter: com.day.cq.wcm.core.impl.WCMRequestFilter
1753 LOG Calling filter: com.adobe.cq.wcm.core.components.internal.servlets.CoreFormHandlingServlet
1758 LOG Calling filter: com.adobe.granite.optout.impl.OptOutFilter
1763 LOG Calling filter: com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet
1768 LOG Calling filter: com.adobe.cq.social.commons.cors.CORSAuthenticationFilter
1771 LOG Calling filter: com.ford.aem.common.core.filters.ContextFilter
1816 LOG Calling filter: org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter
1820 LOG Calling filter: com.ford.aem.common.core.filters.DeepLinkFilter
1838 LOG Calling filter: com.adobe.cq.wcm.core.extensions.amp.internal.AmpModeForwardFilter
2007 LOG Calling filter: com.forddirect.aem.brand.filter.DeepLinkFilter
2173 LOG Calling filter: com.forddirect.aem.common.web.NgpTraceFilter
2181 LOG Calling filter: com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter
2185 LOG Calling filter: com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl
2188 LOG Calling filter: com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter
2218 LOG Calling filter: com.adobe.granite.requests.logging.impl.RequestLoggerImpl
2223 LOG Calling filter: com.adobe.granite.rest.impl.servlet.ApiResourceFilter
2244 LOG Calling filter: com.day.cq.dam.core.impl.servlet.ActivityRecordHandler
2250 LOG Calling filter: com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler
2254 LOG Calling filter: com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet
2278 LOG Applying Componentfilters
2279 LOG Calling filter: com.day.cq.personalization.impl.TargetComponentFilter
2283 LOG Calling filter: com.day.cq.wcm.core.impl.page.PageLockFilter
2287 LOG Calling filter: com.day.cq.wcm.core.impl.WCMComponentFilter
2935 LOG Calling filter: com.day.cq.wcm.core.impl.WCMDebugFilter
2947 TIMER_START{/apps/brand_ford/brand/components/content/navigation/fordMainNavigationR23/fordMainNavigationR23.html#0}
1344354 LOG SCRIPT ERROR: Missing compilation support.
1344370 TIMER_END{1341420,/apps/brand_ford/brand/components/content/navigation/fordMainNavigationR23/fordMainNavigationR23.html#0}
1344399 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMDebugFilter, inner=1341429, total=1341441, outer=12
1344405 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMComponentFilter, inner=1341441, total=1342093, outer=652
1344411 LOG Filter timing: filter=com.day.cq.wcm.core.impl.page.PageLockFilter, inner=1342093, total=1342099, outer=6
1344720 LOG Filter timing: filter=com.adobe.cq.dtm.reactor.impl.servlets.ClientLibraryFilter, inner=0, total=1342138, outer=1342138
1344724 LOG Filter timing: filter=com.adobe.cq.dam.webdav.impl.io.DamWebdavRequestFilter, inner=1342138, total=1342138, outer=0
1344728 LOG Filter timing: filter=com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet, inner=1342138, total=1342195, outer=57
1344732 LOG Filter timing: filter=com.adobe.cq.dtm.impl.servlets.DTMLibraryCompatibilityFilter, inner=1342195, total=1342196, outer=1
1344735 LOG Filter timing: filter=com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler, inner=1342196, total=1342201, outer=5
1344739 LOG Filter timing: filter=com.day.cq.dam.core.impl.servlet.DamContentDispositionFilter, inner=1342201, total=1342202, outer=1
1344742 LOG Filter timing: filter=com.day.cq.dam.core.impl.servlet.ActivityRecordHandler, inner=1342202, total=1342209, outer=7
1344745 LOG Filter timing: filter=com.adobe.granite.rest.impl.servlet.ApiResourceFilter, inner=1342209, total=1342231, outer=22
1344748 LOG Filter timing: filter=com.adobe.granite.requests.logging.impl.RequestLoggerImpl, inner=1342231, total=1342249, outer=18
1344751 LOG Filter timing: filter=com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter, inner=1342249, total=1342290, outer=41
1344754 LOG Filter timing: filter=com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl, inner=1342290, total=1342295, outer=5
1344757 LOG Filter timing: filter=com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter, inner=1342295, total=1342300, outer=5
1344760 LOG Filter timing: filter=com.forddirect.aem.common.web.NgpTraceFilter, inner=1342300, total=1342309, outer=9
1344763 LOG Filter timing: filter=com.forddirect.aem.brand.filter.DeepLinkFilter, inner=1342309, total=1342479, outer=170
1344775 LOG Filter timing: filter=com.adobe.cq.wcm.core.extensions.amp.internal.AmpModeForwardFilter, inner=1342479, total=1342661, outer=182
1344778 LOG Filter timing: filter=com.ford.aem.common.core.filters.DeepLinkFilter, inner=1342661, total=1342686, outer=25
1344781 LOG Filter timing: filter=com.ford.fna.filter.impl.CRXDeveloperFilter, inner=1342686, total=1342687, outer=1
1344784 LOG Filter timing: filter=org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter, inner=1342687, total=1342692, outer=5
1344787 LOG Filter timing: filter=com.ford.aem.common.core.filters.ContextFilter, inner=1342692, total=1342747, outer=55
1344791 LOG Filter timing: filter=com.adobe.cq.social.commons.cors.CORSAuthenticationFilter, inner=1342747, total=1342752, outer=5
1344794 LOG Filter timing: filter=com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet, inner=1342752, total=1342759, outer=7
1344797 LOG Filter timing: filter=com.adobe.granite.optout.impl.OptOutFilter, inner=1342759, total=1342765, outer=6
1344800 LOG Filter timing: filter=com.adobe.cq.wcm.core.components.internal.servlets.CoreFormHandlingServlet, inner=1342765, total=1342771, outer=6
1344803 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMRequestFilter, inner=1342771, total=1342777, outer=6
1344806 LOG Filter timing: filter=org.apache.sling.rewriter.impl.RewriterFilter, inner=1342777, total=1342791, outer=14
1344809 LOG Filter timing: filter=com.adobe.granite.httpcache.impl.InnerCacheFilter, inner=1342791, total=1342799, outer=8
1344812 LOG Filter timing: filter=org.apache.sling.i18n.impl.I18NFilter, inner=1342799, total=1342810, outer=11
1344815 LOG Filter timing: filter=com.adobe.granite.csrf.impl.CSRFFilter, inner=1342810, total=1342826, outer=16
1344818 LOG Filter timing: filter=org.apache.sling.security.impl.ContentDispositionFilter, inner=1342826, total=1342867, outer=41
1344821 LOG Filter timing: filter=org.apache.sling.distribution.servlet.DistributionAgentCreationFilter, inner=1342867, total=1342868, outer=1
1345024 LOG Applying Error filters
1345028 LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter
1345084 LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter
1345096 TIMER_START{handleError:throwable=javax.script.ScriptException}
1345722 TIMER_END{624,handleError:throwable=javax.script.ScriptException} Using handler Sling (Ad Hoc) Default Error Handler Servlet
1346155 LOG Found processor for post processing ProcessorConfiguration: {contentTypes=[text/html], order=-1, active=true, valid=true, processErrorResponse=true, pipeline=(generator=Config(type=htmlparser, config={}), transformers=(Config(type=linkchecker, config={}), Config(type=mobile, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-mobile: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), Config(type=mobiledebug, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-mobiledebug: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), Config(type=contentsync, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-contentsync: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), serializer=Config(type=htmlwriter, config={}))}
1348664 TIMER_END{1348662,Request Processing} Dumping SlingRequestProgressTracker Entries
Apache Sling